Zoom is down for thousands of users in the US and UK

Zoom went down across the US and parts of the UK, leaving many unable to work or attend school Monday morning

The outage appears to hit major American cities including New York City, Washington DC and Philadelphia, along with Los Angeles and San Francisco.

The largest issues users reported problems with logging into accounts, server connection errors and being blocked from joining conferences.

Reports began to surface after 7am ET and have since spiked to more than 12,000 on DownDetector by 9am ET.

Zoom told DailyMail.com in an email that the firm is ‘currently investigating’ the outage and will share updates if as they come.

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‘We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them. We sincerely apologize for any inconvenience,’ reads the email from a Zoom spokesperson.

Zoom’s status page shows the firm has identified the ‘issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.’

And the latest update shares that Zoom is working on a fix for the problem. 

DownDetector shows the outage is plaguing mostly the northeast US, with major cities like New York City, Washington DC and Philadelphia.

The outage maps also shows Chicago, Atlanta and Miami users are experiencing issues. 

Along with many Americans being unable to connect with staff on a Monday morning, August 24 also marks the first day of college for students.

However, some have flocked to Twitter to share their frustration and excitement of it being a ‘digital snow day.’

Zoom first launched in 2013, but recently gained popularity when the coronavirus pandemic began spreading across the world and forcing millions into their homes.

The video conferencing app allowed people to still converse with loved ones, conduct business and learn remotely while still being lockdown.

Although the platform has allowed the world to communicate during the pandemic, it has come under fire for a number of privacy and security issues.

Internet trolls were Zoombombing calls by displaying pornographic and racists content while users hold work conferences, online teaching sessions and even alcohol anonymous meetings – leaving many to wonder just how secure the service is.

However, Zoom CEO Eric Yuan spoke with Good Morning America in July to assure the public that privacy is of upmost importance to the firm and revealed features that will keep internet trolls at bay.

Yuan explained that users can create passwords for meetings, waiting rooms and lockdown each session in order to keep their calls safe.

Digital break-ins on Zoom meetings are taking place across the US as much of country is placed on lockdown and forced to resort to online video conferences to communicate to limit the spread of the coronavirus – more than 245 million Americans are either self-isolating or mandated to stay home.

However, all these internet trolls have to do is search the internet for links to video conferences and enter the calls to launch their sneering harassment.

‘There are things we can do every day to protect ourselves while using the platform,’ he said.

You need to understand the secure feature of about how to use Zoom.’

Those features include creating a password for each meeting, so only those attending can enter.

Users can also establish a waiting room for the group, allowing them to welcome in specific people and keep track of who is attending.

And for added safety, meetings can be lockdown once everyone is inside.

Many companies, including NASA, SpaceX, Bank of America and Google have banned staff from using the platform.