I received an email that I created a new Instagram account, but I didn’t sign up for a new account.

Most likely, someone tried to sign up for an Instagram account using your email address by mistake. To remove your email from the account:

1. If you have an Instagram account, log out. Before logging out, make sure the you have access to the email address currently associated with your account. Learn how to update your email address. If you don’t have an Instagram account, skip to step 2.
2. Click let us know at the bottom of the Welcome to Instagram email to let us know this wasn’t you.

You should then be able to use this email address to sign up for an Instagram account or add it to your existing account.

If you’re still having issues with your email or phone number, let us know.

I can’t sign up for an Instagram account because an account with my email address or phone number already exists.

If you signed up for Instagram with your email address or phone number but you can’t remember your password, you can reset your password and log into your account.

What can I do if I forgot my Instagram password?

If you can’t remember your password, you can reset it using your email address, phone number or Facebook account. If you’re not able to reset your password this way, open the Instagram app for additional help.

Resetting your password using your email address, phone number or Facebook account

To reset your password, first open the Instagram app. From there:

Android

1. On the login screen, tap Get help signing in below Log In.
2. Select Use Username or Email, Send an SMS or Log In with Facebook.
3. Enter your information and follow the on-screen instructions.

iPhone

1. On the login screen, tap Forgot Password above Log In.
2. Tap Username or Phone.
3. Enter your email address, username or phone number, then tap Next

If you’ve typed your email address or phone number correctly and see a message that an account with your email address or phone number already exists, let us know.

Keep in mind that an email address can only be associated with one Instagram account.