What Flyers Should Know After IndiGo’s Recent Flight Chaos
Flight Cancellations and Delays Hit Thousands — Here’s What You Must Do
As IndiGo struggles with widespread flight cancellations and delays across India, many travellers are left stranded or scrambling for refunds, baggage and rebooking. If you were affected — here’s what you need to know now.
Your Rights — Refunds, Rebooking, Compensation & Baggage
If Your Flight Is Cancelled or Delayed
- You can choose full refund or ask for re-booking on another flight — at no extra cost.
- If you accept alternate flight offers, rescheduling/cancellation fees have been waived by IndiGo (for affected dates).
Missing or Delayed Baggage
- Airline and aviation authorities have instructed that all baggage separated from passengers must be traced and returned — usually within 48 hours.
- Keep your baggage claim tags and boarding pass — you’ll need them to submit a claim or track your luggage.
Possible Compensation (per regulatory norms)
If the cancellation or delay is due to airline’s fault and you were not informed in time, compensation may apply:
- ₹5,000 for short-flight block time (up to 1 hour)
- ₹7,500 for block time up to 2 hours
- ₹10,000 or fare + fuel surcharge (whichever lower) for longer flights/missed connections
What To Do — Step-by-Step Guide for Affected Passengers
- Check your flight status on IndiGo’s website or official app; if cancelled, don’t rush to airport.
- Use the airline’s “Plan B / Manage booking” option to cancel or rebook — this is free for flights impacted between Dec 5–15.
- If you opt for refund: ensure payment is credited back to original mode within 7 business days (for card payments) or as per airline policy.
- For baggage lost or delayed: file a claim with your baggage tag and boarding pass. Airline and authorities require return or compensation.
- Keep records: screenshots/notifications, emails, boarding pass — these help when claiming compensation.
