Instagram : troubleshooting

First steps

If you’re experiencing a problem that isn’t covered in our Known Issues, please follow these troubleshooting steps. Keep in mind that you should always make sure you’re running the latest version of the Instagram app as well as the latest version of your phone or tablet’s operating system before following these steps.

Restart your phone or tablet

Always try restarting your phone or tablet first if you’re having trouble with Instagram.

Check Internet connection

If restarting your device doesn’t help, please try using Instagram both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Uninstall and reinstall

If restarting your device and checking your connection doesn’t help, try deleting and reinstalling Instagram:

iPhone and iPad

1. From the Home screen, tap and hold the Instagram app icon until it shakes.
2. Tap x on the app to delete it. Your photos and profile info will be saved by Instagram.
3. Go to the App Store, reinstall Instagram and then log in with your username and password.

Android

1. Go to your phone or tablet’s Settings and tap Applications > Manage Applications > Instagram.
2. Tap Uninstall.
3. Go to the Google Play Store, reinstall Instagram and then log in with your username and password.