Technology UK

One in five work Zoom freezes or breaks up because of bad Wi-Fi

One in five work video calls freezes and 15 per cent drop out altogether because of bad Wi-Fi, a study has found

Research polling 2,000 adults found they have done an average of five video calls a week since the start of the pandemic.

But a fifth of those also suffered delays, leading to awkward conversations as people tried to keep up with what was being discussed.

Following the findings, an amusing gallery of some embarrassing mid-call freeze moments has been compiled.

It includes people being caught eating as the video screen freezes as well as those who lost connection while pulling an embarrassing facial expression.

Gareth Lister, director of connectivity at Virgin Media, which commissioned the research and compiled the images as part of the launch of Intelligent Wi-Fi Plus, said: “We understand how frustrating bad Wi-Fi can be and no one wants the shame of a frozen self-portrait.

Work calls are now a big part of many people’s lives

“With work meetings and social events being held virtually, it’s more important than ever that your Wi-Fi is on point all of the time and reaches every part of your home.”

The study also found that a quarter of adults lose patience with a frozen or lagging call after just 30 seconds of problems.

Almost four in 10 are left feeling frustrated while 21 per cent feel fed-up.

Of those polled, 15 per cent admitted they have taken a screenshot of someone else after they froze on the screen and 11 per cent have had their photo taken.

This includes pictures of people yawning (22 per cent), eating (17 per cent) and rolling their eyes (10 per cent).

To get around the connection issues, people have restarted devices (19 per cent), moved closer to their router (12 per cent) or even to another room (10 per cent) in search of signal.

A further 11 per cent have closed all other browsers while 10 per cent have upgraded their broadband package (10 percent).

For many the work Christmas party went online
For many the work Christmas party went online

But it’s not just video calls where Brits have experienced Wi-Fi issues, with films and TV shows buffering (30 per cent) and online games lagging (12 per cent) also leaving them frustrated.

Gareth added: “People are going out of their way – quite literally to different rooms – to try and find a reliable W-Fi signal for crucial work calls or when catching up with family and friends.

“Intelligent Wi-Fi Plus with our new Wi-Fi Pods will provide faster and more reliable speeds throughout the entire home to help customers stay connected on all of their devices, in every room, all of the time.”

With the nation once again under lockdown restrictions, Brits most want to improve Wi-Fi in their office or work from home space (16 per cent) and in their living rooms to watch Ultra-HD TV (13 per cent) during the lockdown.

1. Everyone speaking at once
2. Struggling to hear someone but not wanting to say ‘pardon’ again
3. Cameras freezing
4. Speaking before realising you’re on mute
5. Not being able to see everyone on the call at once
6. Not knowing when to jump in the conversation
7. Microphone not working
8. Struggling to share your screen
9. The call crashing and having to log back in
10. The call time running out and having to log back in

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Entertainment UK

Mel C still battling internet issues 8 years after first plea for help

Mel C has begged broadband provider Virgin Media for help after complaining of having “major internet issues”.

Over the last eight years, 46-year-old Melanie Jayne Chisholm – known professionally as Mel C for her time performing with the group Spice Girls – has asked Virgin Media to fix her WiFi over social media three times.

The singer first got in touch with a member of staff on Twitter in 2012, as she asked: “Dear @Virginmedia will I ever have broadband again? #annoysville.”

Another tweet came the night before she appeared live on BBC’s The One Show in April of this year as she complained of having “major internet issues”.

The Spice Girl has had troubles from her provider for the best part of a decade

She begged: “If anyone @Virginmedia could help me i’d really appreciate it. Having major internet issues & I’m due to be like on @BBCTheOneShow tomorrow!!! Thank you.”

Mel messaged the company a third time on November 13 after she claimed she was unable to get through on the phone.

She said: “@Virginmedia I am having constant WiFi problems and can’t get through to anyone who can help!”

Fans who have cottoned onto her string of complaints couldn’t help but find her glitchy internet struggle entertaining.

One wrote: “You’d think after eight years of broadband problems that Mel C would just leave Virgin Media x”

Another said: “If Mel C is having trouble with Virgin Media, what chance do us mere non-Spice Girls have?!”

“I’ll tell you what I want, what I really really want, is WiFi that doesn’t stop working,” added a third.

Mirror Online have contacted Virgin Media for a comment.

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Technology UK

Virgin Media launches new personalised TV platform with voice-powered remote

Virgin Media has launched a new TV platform that uses a voice-activated remote control and offers greater personalisation.

The service, known as Virgin TV 360, will allow people to press a button and make requests using their voice.

Customers will be able to create their own profiles from a revamped interface, so they can control their own pause points, select their favourite channels and receive personalised recommendations.

A startover feature will be available on most channels, allowing users to skip back to the beginning of live programmes, even if they have already started.

Customers can continue to record six programmes while watching a seventh.

Virgin TV 360 box

David Bouchier, Virgin Media’s chief TV and entertainment officer, described it as “game-changing”.

“Virgin TV 360 is our most impressive TV service to date, providing one of the most complete and comprehensive viewing experiences available in the UK,” he said.

“Backed up by our ultrafast broadband, our new service allows TV lovers to watch all of their favourite channels, apps and on-demand content in one place or on the move.”

The service uses technology developed by Virgin Media owner Liberty Global, instead of Tivo which has powered its set top boxes over the last 10 years.

Virgin Media

While major apps such as Netflix will continue to be available, Virgin TV 360 will not provide access to Disney+ right away, though bosses say they are “confident it will be at some point”.

All new customers taking one of Virgin Media’s TV and broadband bundles will receive Virgin TV 360 as standard.

Existing customers who take the Ultimate Oomph bundle, or existing customers who upgrade to Ultimate Oomph, will also be able to get Virgin TV 360 later this year at no additional cost.

It comes as the telecommunications giant also announced a speed boost to 600Mbps for those already subscribed to Ultimate Oomph.

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Technology UK

Virgin Media rolls out superfast internet to 3 million UK homes – here’s where

Virgin Media has announced that it’s completed the nation’s biggest every gigabit switch-on, with nearly 3 million more homes now able to to benefit from superfast broadband.

The service has been rolled out in London and Northern Ireland this week, although it’s already available in several other UK towns and cities (scroll down for full list).

Lutz Schüler, Chief Executive Officer at Virgin Media, said: “It has never been clearer that our services play a vital role in supporting people’s everyday lives and powering the economy. The nation needs next-generation connectivity and we’re delivering.

“Our ambitious target will see us roll-out gigabit speeds across our entire network of more than 15 million homes by the end of next year. We’re on track to deliver that promise with homes in London and Northern Ireland the latest to gain access to blisteringly-fast Gig1 services.

According to Virgin Media, the Gig1 broadband is more than 17 times faster than the national average, with speeds of 1,104Mbps

“As our rollout continues at a speed and scale unmatched by anyone else, whatever the future holds, we’re keeping our customers and the country connected to what’s next.”

According to Virgin Media, the Gig1 broadband is more than 17 times faster than the national average, with speeds of 1,104Mbps.

This means that 4K films and TV programmes can be downloaded almost instantaneously, even across multiple devices.

The rollout in London and Northern Ireland takes Virgin Media’s total gigabit footprint to 6.8 million homes, and means more than 16 million people now have access to the service.

Virgin Media plans to roll out the gigabit network across its entire network by the end of 2021.

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Is the gigabit network available in your area?

Virgin Media’s gigabit network is now available in:


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